On today’s episode of the podcast, Kevin and Steph have a conversation with Paul Rankin, the owner and operator of the Chick-Fil-A at Easton in Columbus, Ohio. Chick-Fil-A is one of the most popular fast food restaurants in the United States so you could imagine what an achievement it is to be an owner!
Paul Rankin discusses the process you would have to go through to become a franchise owner with a company as internationally popular as Chick-Fil-A. And not just that, he also shares some fun customer service stories from all his years working in the frontlines of a fast food restaurant. And he tells Kevin and Steph the secret of how the Chick-Fil-A drive thru is always so darn fast.
FUN FACT: It is harder to get selected to be a Chick-Fil-A owner (0.15% chance) than it is to get into Harvard University (4.5%). Must be something about the chicken that makes it so difficult.
We hope you enjoyed this episode of Tell Us a Good Story and we will see you next time.
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